Frequently Asked Questions (FAQ)

The KUDDE is measured by its outer dimensions. To find the perfect fit, measure your dog while they are sleeping in a stretched-out position. If you are between two sizes, we always recommend going one size up to ensure maximum comfort.

The outer dimensions include the high protective walls. The inner "sleeping area" is where your dog will spend their time. Please refer to our Sizing Guide for breed-specific examples.

Cleaning depends on your chosen material:

• Vegan Leather & Suede: These are wipe-clean only. Use a damp cloth and mild soap to remove dirt or hair. This prevents odors and protects the foam.
• Fabric (e.g., Cord): These covers are removable and machine-washable up to 40°C (104°F). Air-dry only.

Our high-resilience orthopedic foam provides superior pressure relief and spine alignment. It is guaranteed never to bottom out, maintaining its shape and support for years.

Yes. All materials are certified free of harmful substances. Our vegan leather is pet-safe and ideal for dogs with sensitive skin or allergies.

We ship all orders directly from our warehouse located in the United States. This ensures fast delivery and no hidden customs fees for our US customers.

Standard shipping typically takes 3–5 business days, depending on your location. Once your order is processed, you will receive a tracking number via email.

No! Since we ship domestically from within the USA, there are no import duties or extra customs fees for you to worry about.

We want you and your dog to be completely happy. That is why we offer an extended 100-day money-back guarantee for our KUDDE dog beds. All other accessories and items can be returned within 14 days.

Legal Note: These voluntary return periods do not affect your statutory Right of Withdrawal (Refund Policy). For detailed information on terms, conditions, and how to exercise your right, please visit our Refund Policy.

To initiate a return or for more information regarding shipping costs for returns, please visit our Shipping & Returns Page page. Our team is also available at us@sabro.de if you need any assistance.

Quality is our top priority. If you receive a faulty or damaged item, please contact us immediately at sabro@sabro.de with your order number and a photo of the issue. We will arrange for a replacement or a solution as quickly as possible. Please do not send damaged items back before contacting our support team.